Return Policy

Return policy for sale up to 50% off - Products bought during sale are non-refundable , only store credit will be provided for returned products
The items should be unused and unwashed for hygiene reasons.
The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
Customized products cannot be returned or exchanged
Return/Exchange request that are not raised within 10 days of receiving the product would not be accepted.
The product would be picked in 5-7 days after the return or exchange request is approved.
Alterations would be done only once for the blouses or customized orders, if needed. If you need any further alterations, the alteration and courier charges would have to be borne by the customer.
Products bought during sale are non-refundable
Jewelry, Hair Accessory, Travel Accessory, Mending Kit, Brooches, Face Masks, Handkerchiefs, Paintings, Buntings cannot be returned or exchanged
Suta Garage & Relove products cannot be exchanged or returned.
Pre-draped sarees cannot be exchanged nor returned.
Items purchased at our retail stores are eligible for returns/exchanges only at the stores. Similarly, items purchased online can only be returned/exchanged online.
The credit note issued, will be valid for 1 year from the date of issuance.
Suta gift box is non-returnable and non-exchangeable once delivered
Please note, when using coupon codes SB3G10, SB5G15 or SB10G20; on returning even one product from the order the entire offer will get voided. Only size variant exchange is possible. In case if exchange is not possible, then only store credit will be provided. No refunds shall be given.
Domestic Orders:

Cancellation Policy

Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.

Return Policy

If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at sonaldeep27584@gmail.com.in mentioning your Order ID. The replacement will be issued to you with no additional cost.
Shipping and COD charges are non refundable
Raise your return request within 1 days of receiving the shipment through https://sonaldeep.com/a
If you receive a damaged/incorrect/incomplete order, do contact us within 48 hours of receiving the order, by mailing us at sonaldeep27584@gmail.com with your Order ID, and an image/video of the defect/item. We will either ship a replacement for the item or provide a refund for the product, once the pickup is done.
If you have to cancel an order, please do so before your order is shipped
If you cancel your order before it has been shipped, we will refund the entire amount
Once we have received the products a quality check would be done by our team
The amount refunded to you would be only for the products not the shipping charges
If you do opt for a credit note, you cannot en-cash it later.
Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
We unfortunately do not have an exchange policy for international customers.
For COD orders, the refund link will be sent to registered email and contact number. Incase of non redemption of the link, you can contact our customer service within 3 months for a new link.
Exchange Policy:

Raise an exchange request within 10 days of receiving the product through - Return policy for sale up to 50% off - Products bought during sale are non-refundable , only store credit will be provided for returned products
The items should be unused and unwashed for hygiene reasons.
The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
Customized products cannot be returned or exchanged
Return/Exchange request that are not raised within 10 days of receiving the product would not be accepted.
The product would be picked in 5-7 days after the return or exchange request is approved.
Alterations would be done only once for the blouses or customized orders, if needed. If you need any further alterations, the alteration and courier charges would have to be borne by the customer.
Products bought during sale are non-refundable
Jewelry, Hair Accessory, Travel Accessory, Mending Kit, Brooches, Face Masks, Handkerchiefs, Paintings, Buntings cannot be returned or exchanged
Suta Garage & Relove products cannot be exchanged or returned.
Pre-draped sarees cannot be exchanged nor returned.
Items purchased at our retail stores are eligible for returns/exchanges only at the stores. Similarly, items purchased online can only be returned/exchanged online.
The credit note issued, will be valid for 1 year from the date of issuance.
Suta gift box is non-returnable and non-exchangeable once delivered
Please note, when using coupon codes SB3G10, SB5G15 or SB10G20; on returning even one product from the order the entire offer will get voided. Only size variant exchange is possible. In case if exchange is not possible, then only store credit will be provided. No refunds shall be given.
Domestic Orders:

Cancellation Policy

Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.

Return Policy

If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at sonaldeep27584@gmail.com mentioning your Order ID. The replacement will be issued to you with no additional cost.
Shipping and COD charges are non refundable
Raise your return request within 10 days of receiving the shipment through https://sonaldeep.com/
If you receive a damaged/incorrect/incomplete order, do contact us within 48 hours of receiving the order, by mailing us at sonaldeep27584@gmail.com with your Order ID, and an image/video of the defect/item. We will either ship a replacement for the item or provide a refund for the product, once the pickup is done.
If you have to cancel an order, please do so before your order is shipped
If you cancel your order before it has been shipped, we will refund the entire amount
Once we have received the products a quality check would be done by our team
The amount refunded to you would be only for the products not the shipping charges
If you do opt for a credit note, you cannot en-cash it later.
Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
We unfortunately do not have an exchange policy for international customers.
For COD orders, the refund link will be sent to registered email and contact number. Incase of non redemption of the link, you can contact our customer service within 3 months for a new link.
Exchange Policy:

Raise an exchange request within 10 days of receiving the product through - https://sonaldeep.com/. You will receive an approval mail from us within 48 hours if the request is accepted. A Credit Note will be issued for the product price within 3-4 days once the product is picked up.
Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order * Shipping Address : 44, sunday residensi, opp.srusti rohaush,amroli,surat.394107
Please make sure that the original product tag and the packing is intact when the product is picked up.
No return and exchange request would be accepted if the return/exchange request is raised after 10 days of receiving the shipment. Incase of exceptional cases please write to us at sonaldeep27584@gmail.com
You would be notified by us , once we receive your shipment.
Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
Exchange would not be accepted if the product was customized for you.
Credit Note once issued cannot be en-cashed.
Products bought during sale are non-refundable
Gift wrap cannot be refunded. You will receive an approval mail from us within 48 hours if the request is accepted. A Credit Note will be issued for the product price within 3-4 days once the product is picked up.
Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order * Shipping Address : 44, sunday residensi, opp.srusti rohaush,amroli,surat.394107
Please make sure that the original product tag and the packing is intact when the product is picked up.
No return and exchange request would be accepted if the return/exchange request is raised after 10 days of receiving the shipment. Incase of exceptional cases please write to us at https://sonaldeep.com/
You would be notified by us , once we receive your shipment.
Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
Exchange would not be accepted if the product was customized for you.
Credit Note once issued cannot be en-cashed.
Products bought during sale are non-refundable
Gift wrap cannot be refunded.